BuiltSpace Help
Guides for the BuiltSpace web app, Admin Portal and the Service Twin mobile app.
Web App (v1)
- How to connect with another Organization
- How to Export Inspections Details
- How are Asset Category, Work Category and Checklists related?
Getting Started
- Getting Started with BuiltSpace
- Organizations invited to collaborate or receive Digital Information
- Organizations using the Platform for Operations & Maintenance
- Organizations looking to create an Integration with another System
- How to edit your Profile
Buildings
Assets & Spaces
- How to add Spaces
- How to add Assets
- How to add a Profile Image to an Asset
- How to move Assets between different Buildings
- How to use Asset Groups
- How to view the Latest Inspections on an Asset
- Attachments on Assets
- How to manage your Org's Asset Properties
- How to Connect Asset Properties to Procedures
- How to Mass Import Asset Properties
All Work
- Job Templates
- All Work (Web App)
- How to assign a Visit to multiple Technicians
- Managing your Organizations Issues
- How to Export All Work Data - Jobs & Visits
- How to View Visits as a Dispatch Board
Managed List
- How to add Customers
- How to add Contacts
- How to Add/Edit/Delete Work Categories
- Managing your Material Types
O&M Planner
Time Entries
Reporting
QR Codes
Procedures
Managing your Team
Release Notes
Admin Portal (v2)
Introduction to the Admin Portal
Release Notes
Assets
Building
Building Groups
- What are Building Groups?
- How to create a New Group
- Removing a Building from a Group
- Adding a Building to another Group
- Deleting a Building Group
- Export a Building Group
Shared Inspections
Service History
Documents
Sharing Rules
- What are Sharing Rules?
- Creating a Sharing Rule
- Who to share with - Organizations or Publicly
- Sharing Rule Access Level
- Editing or Deleting a Sharing Rule
Notification Rules
- Notification Rules (Video Walkthrough)
- Notification Rules for Assets
- Notification Rules for Documents
- Notification Rules for changes made to Users
- Notification Rules for Issues
- Notification Rules for Asset Properties
- Notification Rules for Visits
Procedures
- How to create a new Procedure (Video Walkthrough)
- How to add Questions
- Enabling Integrated Data
- How to edit Procedure and Questions
Conditional Questions
- Conditional Questions
- How to create a conditional question
- Converting a Question into a Subquestion
- Converting a Subquestion into a Question
- Configuring your subquestions
- Deleting a subquestion
Mandatory Questions
O&M Planner
- Setting how often you want your schedules to run
- What is the O&M Planner? (Video Walkthrough)
- Creating a Schedule
- Preview
Time Entries
Settings
All Work
Service Twin® App
- Welcome to Service Twin
- Logging in
- Languages Available
- My Organizations
- Organization Home
- All Work (Service Twin)
- Adding/Editing Assets
- Asset Information
- Extended Asset Properties
- Performing Inspections
- Question Carousel
- Work Area/Question Cards
- Explore Buildings
- New Issue
- Mapping QR Codes
- Using Barcodes
- New Visit
- Visit Information
- Geolocation tracking
- Checking for Materials
- Adding Materials
- Labour
- Additional Comments
- Send Report To
- Mark Complete Box
- Saving/Submitting
- Information Pullup
- Unsubmitted Work
- Time Entries (Service Twin)
- Continue Previous Visits
- Review & Resolve Active Issues
- Service Twin App: video walkthroughs
Release Notes
Frequently Asked Questions
- How do I Share Data with my Customer, Partner or Third Party Contractor?
- The BuiltSpace site is not reachable or giving an error message- what do I do?
- Upgrading to Service Twin App
- What is the difference between submitting an Inspection and saving it to my device?
- Why is the wrong Procedure showing up when I select an asset in the BuiltSpace App?
- How do I unassign a QR code?
- How can I check if my assets are assigned to a QR code?
- I'm not able to log in - what do I do?
- Why can't I see my organization's list of Visits in All Work?
- I'd like to add a new user to BuiltSpace - what do I do?
- I've deleted an Inspection by accident - how do I recover it?
- My Inspections weren't submitted - where are they?
- I've deleted an Asset by accident - how do I recover it?
- The GPS accuracy on my Inspections are poor. How can I improve it?
- How to use Service Twin app offline or in poor connectivity
- What to do if Camera button is not working