Release Notes (Service Twin)

Last updated 2024-11-25

Service Twin(R) App- Release Notes

The Service Twin App supports both French and Spanish, with the language automatically set to match the phone’s default language.

Users with permission can now edit visit details directly from the app. (Note: Adding or removing tasks from a visit is not included yet but is planned for a future release.)
The Building Details Slideout now displays all active issues within the building.
In both Building and Asset Details Slideouts, you can now view attachments on active issues.
The Unsubmitted Work banner is now more visible and has been added to the organization home screen.

Visit Statuses and Status Reasons are configurable from the Admin Portal Settings screen and are visible on the App.
Ability to assign Visits from the App to other users in the Org.
Visit slide-out has more fields and is accessible from All Work, before starting a Visit. It also shows the entire Visit Title.

Set Asset or Building profile image from the app.
Set asset or building lat/long from the app
The map icon will use the building’s lat/long if it’s available, otherwise it will take you to the street address.
Minor bug fixes and speed improvements.

Attachments on tasks support various file formats, including PDFs and movies.
Purchase Order numbers (PO#) can be text-based, not just numeric.
You can start a "site inspection" procedure without selecting a specific space or asset, streamlining the process.

Convenient access to job information, including customer details and contacts, from within All Work and the Visit slideout.
Introduction of the "View report" link for comprehensive insights into completed work under a specific job number, with the ability to collect signatures.
Enhanced user experience with the Contact Book now relying on building and job contacts instead of device contacts.

“Required questions” enables administrators to select the specific components of a question that are mandatory. This includes the response, the long-text details, or a minimum number of accompanying photos.
“Scan to answer” empowers administrators to configure text-based questions in two distinct ways: either with a scanning option or a forced scanning mechanism. In the latter case, the textbox is rendered inactive, compelling users to utilize the scanning feature.

Conditional questions adapt based on a respondent's previous answers, showing relevant follow-up questions while skipping irrelevant ones, creating a relevant checklist format.

Add labour charges to a Job through Time Entries, without submitting an inspection
Delete unwanted labour or materials before submitting an inspection
Get a Purchase Order number when adding PO materials
The start time of a Visit can be viewed when expanding a Visit card on the All Work screen.

An Asset is an item that serves a function in/around a building.

In BuiltSpace, assets must be associated with a building, although they may physically exist outside of a building or be movable.

This is where the building definition goes.